p999 App Privacy Policy
– Your Data, Protected

1Overview

Welcome to the p999 app Privacy Policy. This document applies to all users of the p999 app platform — whether you access it through the website at p999app.onl, the Android APK, the iOS progressive web app or any other interface we provide.

When you register an account, make a deposit in PKR, place a cricket bet, play at a Live Casino table or use any other feature on p999 app, you share certain information with us. This policy tells you exactly what that information is, why we need it, how long we keep it and who — if anyone — we share it with.

We encourage every player to read this policy before registering. If you have questions about anything in here, the contact details are in Section 13. By creating an account and using the platform, you confirm that you have read and understood this Privacy Policy.

2What Information We Collect

We collect information in two main ways: information you provide directly to us, and information generated automatically through your use of the platform.

Information You Provide

• Registration details: Your name, date of birth, mobile number, email address and country of residence (Pakistan) provided when you create your account.
• Identity verification documents: If requested for age or identity verification — for example, a copy of your CNIC or other government-issued ID.
• Payment information: Details related to your JazzCash, Easypaisa, Raast, bank transfer or card transactions. See Section 4 for how payment data is handled specifically.
• Support communications: Any messages, queries or complaints you send to p999 app support, including live chat records and email correspondence.
• Responsible gaming preferences: Self-exclusion requests, deposit limits and session time settings you configure in your account.

Information Collected Automatically

• Device information: Your device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, features used, bets placed, games played, session duration and navigation patterns within the app or website.
• IP address and location: Your IP address and approximate location derived from it, used for security, fraud prevention and ensuring platform access is appropriate.
• Log data: Server logs capturing access times, error reports and technical events related to your session.

3How We Use Your Information

Every piece of data we collect serves a specific, defined purpose. The table below shows the main categories of use:

We only use your data for the purposes described above. We do not use your data to make automated decisions that produce significant legal or similarly significant effects without human review.

4Payment Data & PKR Transactions

When you deposit or withdraw PKR through JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are handled with the highest level of care. Here is exactly how that works:

• Payment transactions are processed through secure, encrypted connections. Your full payment credentials — such as your JazzCash PIN or bank card number — are never stored on p999 app servers in plain text.
• We retain transactional records (amounts, dates, method type, reference numbers) for account management, dispute resolution and auditing purposes. These records do not include your full payment credentials.
• Payments are processed in PKR only. No currency conversion takes place and your PKR balance is held in your account until you withdraw or use it for betting and gaming.
• All withdrawal requests are returned to a payment method verified in your own name. We do not process payments to third-party accounts.

5Cookies & Tracking Technologies

p999 app uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is what each type does:

Essential Cookies

These are required for the platform to function. They keep you logged in, remember your session state, maintain your bet slip and ensure that security features operate correctly. You cannot opt out of essential cookies while using the platform.

Performance & Analytics Cookies

These cookies collect anonymised data about how players use p999 app — which pages are visited most, where errors occur and how long sessions last. This data helps us improve the platform. It does not identify you personally.

Preference Cookies

These remember your settings — such as your preferred odds format, language preference and notification settings — so you do not have to reconfigure them every time you visit.

Managing Cookies

You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of p999 app, but some personalisation features may not work as expected. Refer to your browser's help documentation for instructions on managing cookies.

6Data Sharing

p999 app does not sell your personal data. We do not share your information with advertisers or data brokers. We share data only in the limited circumstances described below:

Service Providers

We work with carefully selected third-party service providers who help us operate the platform — including game providers for Live Casino and Slots, payment processors for PKR transactions, identity verification partners and IT infrastructure providers. These partners only receive the data they need to perform their specific service and are contractually prohibited from using your data for any other purpose.

Fraud Prevention & Security

We may share account and device information with fraud detection services or other platforms to identify and prevent fraudulent activity, money laundering, identity theft and bonus abuse. This sharing is strictly limited to what is needed for security purposes.

Legal Obligations

If we are required by law, court order or a lawful authority to disclose information about your account, we will comply with that obligation. Where permitted, we will notify you of such a request.

Business Transfers

In the event of a merger, acquisition or transfer of p999 app's business operations, your data may be transferred as part of that process. You will be notified via the contact details on your account before any such transfer takes effect and before your data becomes subject to a different privacy policy.

7Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account registration data: Retained for the duration of your account plus up to 5 years after closure for audit and dispute resolution purposes.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of 5 years for financial record-keeping and anti-money laundering compliance.
• Betting and gaming history: Retained for the duration of account activity plus up to 3 years after closure.
• Identity verification documents: Retained only as long as required for the verification process and any subsequent compliance obligations, then securely deleted.
• Support communications: Retained for up to 3 years from the date of the last communication to allow for follow-up and quality review.
• Cookies and session data: Session cookies expire when you close your browser. Persistent cookies have individual expiry periods, typically between 30 days and 12 months.

When data is no longer required under these retention periods and there is no legal obligation to retain it, we securely delete or anonymise it.

8Security Measures

Protecting your data is a core responsibility for p999 app. We implement the following security measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and p999 app servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your account password is never stored in plain text. It is hashed using a strong cryptographic algorithm so that even in the unlikely event of a data breach, your password remains protected.
• Two-factor authentication (2FA): Where available, 2FA adds an additional layer of security to your account login, requiring a one-time code in addition to your password.
• Access controls: Access to personal data within p999 app's internal systems is restricted to staff who genuinely need it for their specific job function. All access is logged and monitored.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities.
• Fraud monitoring: Automated and manual monitoring systems watch for unusual account activity, suspicious login attempts and abnormal transaction patterns in real time.

9Your Rights

As a user of p999 app, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time by contacting support.
• Right to correction: If any of your personal data is inaccurate or out of date, you can update it in your account settings or request a correction through support.
• Right to deletion: You can request that your personal data be deleted. We will action this request where we are not required to retain the data under a legal or compliance obligation. Note that transactional and financial records may be subject to mandatory retention periods.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used and machine-readable format.
• Right to object: You can object to our use of your data for purposes beyond operating your account — for example, for platform analytics.

To exercise any of these rights, contact p999 app support using the details in Section 13. We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended, and we will notify you if that is the case.

10Children's Privacy

p999 app is strictly an adult platform for users aged 18 and above. We do not knowingly collect, store or process personal data belonging to anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on p999 app using false information, please contact us immediately at the details in Section 13.

Upon receiving such a report, we will verify the claim, close the account and delete all associated personal data promptly. Any funds in an underage account will be handled in line with our Terms and Conditions.

11Third-Party Services

p999 app integrates with a number of third-party services to deliver a complete platform experience. These include:

• Game providers: Live Casino and Slots content is streamed and delivered by third-party game providers. These providers may collect game session data within their own systems, governed by their own privacy policies.
• Payment processors: JazzCash, Easypaisa, Raast and card payment processors handle the technical processing of your PKR transactions. Their privacy policies govern how they handle data within their own infrastructure.
• Analytics tools: We use privacy-conscious analytics tools to understand how the platform is used. Where possible, data is aggregated and anonymised before being analysed.

Links to third-party privacy policies are not provided here as we do not maintain external links from this platform. If you wish to review the privacy practices of a specific payment provider, please search for their official privacy documentation directly.

12Changes to This Privacy Policy

p999 app may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When we make material changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how your data is used in a material way, we will notify you through a notice within the platform or via the contact details associated with your account. Your continued use of p999 app after a policy update constitutes your acceptance of the revised policy.

We encourage you to check this page periodically to stay informed about how your information is being protected.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the p999 app support team. We take all privacy queries seriously and aim to respond within a reasonable timeframe.